We are pleased to inform you that the technical difficulties we were experiencing with the server sg203.bigdomaincloud.com [139.162.18.125] have been fully resolved as of 10.40pm. Our engineering team has identified the issue to be related to one of our VM volumes.
However, to ensure the stability of the system, we will be conducting multiple system reboot tests within the next 3 hours. This is to verify that the system is fully operational and will not experience any further issues.
We apologize for any inconvenience this may have caused and we thank you for your patience and understanding during this time.
If you continue to experience any issues or have any concerns, please do not hesitate to reach out to our support team.
last update 11.00pm MYR GMT+8
We would like to provide an update on the technical difficulties we are experiencing with the server sg203.bigdomaincloud.com [139.162.18.125]. Our engineering team is still actively working to locate the source of the problem. We understand the urgency of the situation and we assure you that we are doing everything we can to resolve the issue as quickly as possible.
We will continue to provide updates on this alert as soon as we have new information. We appreciate your patience and understanding during this time.
updated 10.30pm GMT+8
Dear valued customers,
We regret to inform you that we are currently experiencing technical difficulties with the server with the IP address sg203.bigdomaincloud.com [139.162.18.125] is currently down and our team is working hard to identify the root cause of the issue.
We want to assure you that our engineering team has been alerted within 5 minutes of the issues and they are actively investigating. At this moment, we suspect that there are VM issues with the host. Unfortunately, we do not have an estimated time of restoration, but please be assured that we will try our best to resolve the issue as soon as possible.
We apologize for any inconvenience this may cause and will provide further updates as soon as we have more information.
Thank you for your patience and understanding.
Sincerely,
The BigDomain team.
12/April/2023 9.20pm GMT+8
