Payment Mode and Leads Time Print

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Thank you for choosing BigDomain as your domain and hosting provider. We offer various payment methods and strive to provide efficient order processing for all our customers. To ensure timely payment processing, we discourage direct bank-in via bank account or bank-in cheques. Please see below for more details on our preferred payment methods and order processing times.


View Invoice  & Make Payment
To view all your paid and unpaid invoices, and to make payment,
please visit: https://go.bigdomain.my/invoice 

To Renew your domain
Please visit https://go.bigdomain.my/renew 

Additional Info on Payment 
For additional information on how to make a payment,
please visit: https://bigdomain.my/blog/2019/09/25/added-graypay-qrpay-razer-payment-options-to-bigdomain/

We currently accept payment via Paypal and manual transfer (or ATM transfer) to our Maybank account below:

  • Bank: Maybank
  • Account Name: Big Domain Sdn Bhd
  • Account Number: 507424635509
  • Swift Code: MBBEMYKL

Upon making payment, please contact billing[at]bigdomain.my immediately.
Please Use Online Payment Facility. Payments below RM500 made through Manual Bank Account Transfer may incur a RM5 administrative fee and experience extended processing time.

Important note to Pay via Payment Gateway (Do not Pay via Bank account No ) 
We strongly discourage manual bank/interbank payments directly to our account. Bank in / transfer via account number subject to 7-14 days verification time due to manual process. Customers opting for this method must promptly contact customer service for manual service creation or renewal. We assume no responsibility for domain late fees, grace period charges, or redemption fees if payment is made via bank transfer. We encourage the use of our online payment gateway for seamless transactions via e-wallet, credit card, or FPX. Thank you for your cooperation. 


Other Payment

  • Choose PayPal - for Paypal for VISA/MASTER
  • Choose MOLPay - for Alipay, 7eleven Cash, Maybank2u, CIMBClicks and other Banks online
  • Choose MOLPay - for eWallet Boost, GrabPay, RazerPay, Maybank QRPay



For Lead time

Payment Clearance 

Payment Method

Confirmation Time

Details

MOLPay

Instant

Payments made with Maybank, PBE, CIMB, VISA, or MasterCard

PayPal

Instant

Payments made with VISA or MasterCard

Offline TT / Online Manual Transfer

1-2 days

Subject to confirmation by our bankers

eWallet

Instant

Boost is now accepted (choose MOLPay (RazerMS) > Boost). GrabPay, Maybank QRPay, RazerPay are also accepted (choose MOLPay(RazerMS) > your desired eWallet)

Cash Payment

Instant

(choose MOLPay (RazerMS) > 7eleven > Cash)

 



Added GrayPay , QRPay & Razer Payment Options to BigDomain 7


Domain Order Processing  (after payment clearance)

Domain Extension

Processing Time

Details

.com/.net/.org/.asia/.info

Instant

 

Most extensions processed manually due to promotion pricing

.MY (Malaysia)

Average 1-2 business days

Subject to registrant info verification. Check BigDomain .MY guide for FAQs

.SG (Singapore)

Average 1-2 business days

Completed within 10 hours if proxy.

.ID (Indonesia)

1 Day

Processed via proxy

Others

Check with support

For reference only. Manual submission may result in extended lead time due to backlog.

This is for reference and countries domain are subjected to manual submission and may result in extended lead time due to huge backlog from time to time


Hosting processing

  • Linux Hosting - Instant 
  • Others - average 1 day

 

At BigDomain, we understand the importance of timely payment clearance for domain renewal.
Any delay in payment clearance may affect your domain renewal period, leading to additional fees or inability to renew.

To ensure that your renewal has been correctly reflected, please check your domain whois via https://whois.mynic.my or https://who.is. We appreciate your feedback on processing speed, although we may rely on upstream registrar and process. We are passionate about delivering efficient order processing and strive to minimize backlog. Please feel free to talk to us if you have any concerns.

 

 







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