We have an important update regarding the recent server issues we have been experiencing. After reviewing the situation and working closely with cPanel engineers over the last three days, we have concluded that the new server is experiencing issues with data integrity and stability, which is causing problems for some users.
In light of this, we have made the decision to fall back to the old server and review a new transfer schedule in a week. To that end, we kindly ask you to update back to the old server IP for your email or Cloudflare: 139.162.7.203.
DNS/service proxy at the new server is being reverted now and will take a few hours. We apologize for the inconvenience this may cause and assure you that we are doing everything we can to make this right.
We value your business and take our commitment to providing reliable services seriously. We are committed to ensuring that our services meet your expectations, and we appreciate your patience and understanding during this time.
For more information, please visit the latest update via https://billing.bigdomain.my/announcements/19/.
29/April/2023 - 9am GMT+8
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We wanted to provide you with an update regarding the recent server issues we have been experiencing. We are pleased to announce that we have completed the migration process, and most of the website and email disruptions have been restored. However, if you are still experiencing any problems with your services, please do not hesitate to contact our support team via https://bigdomain.my/support. Our team is standing by to assist you in any way we can.
We also want to let you know that during the migration process, a bug was discovered that affected some of our customers' services. We want to assure you that both our team and cPanel engineers are working tirelessly to address this issue, and we expect a resolution soon.
We understand that the recent disruptions may have caused some inconvenience, and for that, we apologize. We value your business and take our commitment to providing reliable services seriously. We are committed to making this right and ensuring that our services meet your expectations.
Thank you for your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to us.
27/April/2023 9.00pm GMT+8
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We would like to provide an update on the ongoing server migration from sg105.bigdomaincloud.com to sg106.bigdomaincloud.com. Our cPanel services are currently down as our engineering team works to fix them on the new server. As a result, some websites and email services may be experiencing issues.
We apologize for any inconvenience this may cause and want to assure you that we are working as fast as possible to resolve these issues. We will continue to keep you updated on the progress and appreciate your patience during this time
27 April 2023 12pm GMT+8
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We would like to provide an update on the server migration that we previously communicated to you via email on 20/04/2023 at 11:58. We are pleased to inform you that the migration from sg105.bigdomaincloud.com to sg106.bigdomaincloud.com is now in progress.
As part of this migration process, we want to ensure that you are aware of how this might affect your email services. If you are experiencing any issues with your email, such as Outlook not working properly, we kindly ask that you check that your host is not using sg105.bigdomaincloud.com. Instead, please use mail.[yourdomain].com as your host. If you continue to experience issues, we recommend trying to use webmail first at [yourdomain.com]/webmail.
We will provide an update here once the migration is completed. In the meantime, if you need any assistance, please do not hesitate to contact our customer support team via https://bigdomain.my/support.
We apologize for any inconvenience this may cause and thank you for your patience during this migration process.
Thank you for choosing us as your hosting provider.
