EMERGENCY MAINTENANCE — Wednesday 11 November 2026, 11:00 PM

We will be migrating the hosting server sg203.bigdomaincloud.com (139.162.18.125) to new hardware on Wednesday, 11 November 2026 from 11:00 PM. There will be downtime.

Why this is necessary: our datacenter is retiring the physical server hardware that currently hosts your account. This is the same hardware fault that caused the short disruption on 9 November 2026. Our hosting team first attempted a warm migration — a migration that copies data in the background so customers only see a short reboot. That attempt failed due to the same hardware fault, and a second attempt also failed. A cold migration is now the only remaining option: the server is shut down, copied completely to new hardware, then started again.

Why it takes hours: the entire server must be copied across the datacenter network at a transfer rate we do not control, which alone takes one to three hours for a server of this size. After the copy, every service — web server, mail server, databases, DNS and cPanel — must be verified before we declare the work complete.

What you need to do:

• No action is required from you before the window.
• Please avoid scheduling website updates, email campaigns or online sales during the window.
• Email sent to you during this period is held by the sender's server and delivered automatically once we are back online — no email will be lost.
• If your mail client shows an error after 3:00 AM on Thursday morning, restart Outlook / Apple Mail / your phone mail app.
• If a website still shows an error after 3:00 AM, please wait 15 minutes and refresh — services restart progressively.

Your data: a full server backup is taken immediately before the migration. All accounts, websites, databases and mailboxes move together — nothing is recreated or reset. Your IP addresses, DNS records and SSL certificates remain unchanged, so no configuration change is needed on your side.

We will publish a follow-up announcement as soon as the migration is complete and all services are verified.

We apologise for the short notice and the inconvenience. This hardware replacement is mandatory and is the permanent fix for the instability experienced on 9 November.

BigDomain Sdn Bhd — Technical Support
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