For security policy and effectiveness of support, we can only provide support via Email to the Primary Email Account Holder, that belongs to a specific user account.
We have the rights to reject support if a user identity cannot be confirmed and communicated.

Please note that it is also important to provide us your mobile number during sign up so that we can SMS in case there is any urgent reminders.

Make sure you log your support and get responded with a Support Ticket Number.
Please ensure you have whitelisted our email or it may potentially ended up in spam folders. 
Plese allow up to 1 working day for our Support Team to respond to your Ticket. 

Thank you for your support.