New Updates 26-Dec-2021  - 1.30pm - GMT+08 Malaysia Time - by our network team

Our investigation confirmed the blocking and blacklist is by DC level and not only happens to bigdomain. a Big Chunk of IP address that we operate on are being blocked by Microsoft.  This incident required our DC NOC to work with Microsoft to unblocks the bulk IP address , we have also re-routed Email Service via our Alternate Data Center Location and Email to Microsoft Customer are resuming. We have been monitoring this issues 

Email Service has been rerouted to other data center to restore connectivity to Microsoft Email Services (your customer / email recipient) 

****If you still facing this issues , we suggest that you do the following***

1) help us to report & delist via https://sender.office.com.

2) Upgrade to Corporate Services - Affect customer get a discounted rate of RM399/year - for our incoming/outgoing spam service with multiple IP sending Capabilities 
an free trial is available. You get get up to 99.95% spam email reduction while improving your email sending capabilities to others corporate email service providers.

3) Contact our 24x7 Support Center and investigate your Email Services Issues 

cPanel Cloud Hosting depends on 1 server 1 IP address and false alarm could happened and get email blocked.
We truly apologies for any inconvenient caused 

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Service Impact : Cpanel Email Service Users 

Since 22/Dec/2021, we have received feedback that some user are having difficulties in sending email to Microsoft Recipient, we have conducted checking and started whitelisting process with microsoft 365 team and we still waiting for their respond. This , however could take times from days to weeks. 

BigDomain Corporate Servers , SSD hosting are heavily Monitored to ensure we have Good IP reputation and no abuser in sending spam email. You can confirm your server IP Address via MX Blacklist checker Tools 
The Incident with Microsoft365 service are isolated and during this time could impact your communication with your client.

While Big Domain Engineers and Management team, working hard to ensure email services to Microsoft 365 can be restored earliest time possible, we ask for your patience and working closely with our support team on supporting the email issues. We also Recommend you Work with us on providing Feedback to Microsoft365 team using the below Steps

How you can help 

To use delist portal to remove yourself from the blocked senders list
refer  Microsoft website

1. In a web browser, go to https://sender.office.com.

2. Follow the instructions on the page. Ensure that you use the email address to which the error message was sent, and the IP address that is specified in the error message. You can only enter one email address and one IP address per visit.

3. Click Submit.

   The portal sends an email to the email address that you supply. The email will look something like the following:

   

4. Click the confirmation link in the email sent to you by the delisting portal.

   This brings you back to the delist portal.

5. In the delist portal, click Delist IP.

   After the IP address is removed from the blocked senders list, email messages from that IP address will be delivered to recipients who use Microsoft 365. So, make sure you're confident that email sent from that IP address won't be abusive or malicious; otherwise, the IP address might be blocked again.

    Note

   It may take up to 24 hours or results can vary widely before restrictions are removed.

    

What next.  

We are providing an alternative way you can do at the mean time to improve the email services

1. We will provide further updates if we get an updates from Microsoft on this
   
   
2. We will attempt to route the Email via alternate Mail Exchanges , Email Host to Improve the Services. However Microsoft has blacklisted a high number of IP, it could be difficult to pass through.
   
   
   
3. Upgrade your services to our Enterprise Email Services with ANTISPAM. BigDomain Antispam Services not only can reduce spam up to 99.95% , we also using multiple Corporate IP address to ensure successful Email Sending. 
   Traditional Email Server use 1/2 IP address for Routing , while our Enterprise Email Services using a few dozens of IP address in sending your email. Contact our team on how to subscribe to this services if you need mission critical Email Service
   
   Checkout at https://bigdomain.my/email-spam-protection/
   
   
   If you have any doubt or Question , please feel free to contact our Support team at https://bigdomain.my/support (24x7)